Shipping policy

Shipping & Delivery Policy

At Redhead Creamery, we take great care in making our cheese, and we want it to arrive at your door in great condition, too!

Nationwide Shipping

We ship orders Monday through Wednesday, except on national holidays.

Orders are typically processed and shipped on the next available shipping day, depending on product availability, destination, weather, and estimated transit time.

To protect the quality of our perishable products, we may hold an order until the next suitable shipping day rather than risk having it delayed in transit over a weekend or holiday.

Shipping Costs & Packaging

Shipping options and costs are calculated at checkout based on your order and delivery address.

We carefully pack perishable products in insulated packaging with ice packs to help maintain appropriate temperatures during transit.

Please note:

  • UPS cannot deliver to P.O. boxes. Please provide a physical street address.
  • Shipping dates are not guaranteed delivery dates.
  • Severe weather, carrier delays, and holidays may affect delivery schedules.
  • We recommend having someone available to receive your package.

When Your Cheese Arrives

Please bring your package inside promptly upon delivery.

Refrigerate your cheese and other perishable products immediately upon arrival, following the storage instructions on each product.

If you have concerns about the condition of your order when it arrives, please contact us promptly with your order number, a description of the issue, and photos when applicable.

Minnesota Cheese Van Delivery

We offer delivery to select Minnesota communities through our Redhead Creamery Cheese Van routes.

Routes and delivery dates vary by location. Visit our Delivery Routes page for current information.

Cheese Van delivery is separate from nationwide UPS shipping and follows its own delivery schedule.

Pickup at Redhead Creamery

Want to visit us at the farm? We offer pickup at our creamery near Brooten, Minnesota when available at checkout.

Please follow your order confirmation or pickup notification for instructions on when your order will be ready.

Returns & Order Concerns

Because our cheeses and other dairy products are perishable, we cannot accept returns of food products.

If your order arrives damaged, incorrect, or with a quality concern, please contact us promptly so we can review the situation and determine an appropriate resolution, which may include replacement, store credit, or a refund when warranted.

Questions?

We’re happy to help with shipping questions, delivery arrangements, or special orders.

Visit our Contact page to get in touch.

Thank you for supporting our family farm and creamery. We can’t wait to share our cheese with you!